Delivery & Returns

Delivery Times and Rates

We work with one of the largest privately owned parcel carriers in the UK who has built a reputation for reliability and quality of service.

The majority of our products are usually despatched within 48 hours of placing an order and should be received within 3-5 working days.

Delivery charges vary depending on the type of products ordered and cannot be refunded. Your delivery charges will be clearly indicated at checkout.

Delivery is to mainland UK only and excludes Highlands and Islands and the following Postcodes: GY, JE, TR21–25, IM1–9, BFPO, KA27-28, KW, PA20-78, PH9, PH15-44, ZE .

Remember it is your responsibility to check and measure all access points to locate the furniture into your desired room – ie DOORWAYS, CORRIDORS, STAIRS

Changing or cancelling orders

In the first instance please Click Here to email us with your change / cancellation details. Provided your order has not left our warehouse then at any time prior to its despatch you can amend/cancel free of charge. If your order has been despatched or received the order and you wish to change/cancel goods you will be responsible for the costs of carriage & administration which is typically £50 per item. If you refuse the delivery of an order, it will then fall under our standard return policy and you will be responsible for the costs of carriage and administration at a charge of £50 per item. Refunds will be credited to your card within 21 days of us receiving back your goods, provided they are returned in an "as delivered" condition.

PLEASE NOTE: WE CAN ONLY ACCEPT ITEMS BACK AND ISSUE REFUNDS FOR THE COST OF THE GOODS PROVIDING THAT:

  1. THE ITEMS HAVE NOT BEEN ASSEMBLED OR MODIFIED
  2. THEY ARE RETURNED IN THEIR ORIGINAL PACKAGING WHICH ENSURES THEY ARE RECEIVED BACK IN A SALEABLE CONDITION
  3. A FULLY COMPLETED RETURNS FORM IS RETURNED WITH THE ITEMS WHICH MUST BE CONTAINED IN AN ENVELOPE CLEARLY IDENTIFIED AS "RETURNS FORM" AND FIXED SECURELY TO ONE OF THE BOXES

Returns policy

Delivery discrepancies: Any discrepancies must be reported as soon as it is reasonable after delivery, preferably within 24hrs. Please Click Here to email us. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Missing Items

On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery. Please Click Here to email us.

On assembly: Should a part appear missing from an item please report the item that is missing the part, along with a description of the part you believe to be missing. Please Click Here to email us.On both the above instances, replacement parts/goods will be despatched ASAP.

Faulty goods: Please advise us as soon as possible since we can only file freight claims within 48 hours of delivery.

Damages: our products are well packaged to withstand damage during transit. However, please note the important information below:

  • Even if the package appears only slightly damaged, write “Package Damaged” when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us as soon as is reasonable after the delivery, but within 24 hours, so that we can expect the return shipment. Please Click Here to email us
  • If you have already accepted the package and find that parts are missing or damaged, please Click Here to email us right away and we will ship you the replacement parts free of charge. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement.

Under Warranty: In the first instance report the fault to us with a full description of the alleged fault, we will then arrange for a technician to attend and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufacturers fault and the item is under guarantee, then we will replace the faulty item FOC.Not Under Warranty: In the first instance report the fault to us with a full description of the alleged fault, we will then arrange for a technician to attend and either rectify the fault on site or advise on action needed to remedy.

Unwanted goods / wrongly ordered: We hope that you are 100% satisfied with the items we have supplied you with. In the unlikely event that you wish to change your mind, however, we are pleased to offer you a 7 Day Cool Off period where items can be returned for a refund. Please note that this 7 Day Cool Off period commences from the date you receive your goods. Our returns policy falls under our standard terms & conditions.  You will be responsible for the costs of carriage and administration which is typically £50 per item. Refunds will be credited to your card within 21 days of us receiving back your goods, provided they are returned in an "as delivered" condition.This is in accordance with Consumer Protection (Distance Selling) Regulations 2000.

PLEASE NOTE: WE CAN ONLY ACCEPT ITEMS BACK AND ISSUE REFUNDS FOR THE COST OF THE GOODS PROVIDING THAT

  1. THE ITEMS HAVE NOT BEEN ASSEMBLED OR MODIFIED
  2. THEY ARE RETURNED IN THEIR ORIGINAL PACKAGING WHICH ENSURES THEY ARE RECEIVED BACK IN A SALEABLE CONDITION
  3. A FULLY COMPLETED RETURNS FORM IS RETURNED WITH THE ITEMS WHICH MUST BE CONTAINED IN AN ENVELOPE CLEARLY IDENTIFIED AS “RETURNS FORM” AND FIXED SECURELY TO ONE OF THE BOXES

Please click here to download our returns form

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Testimonials

"Thank you so much for your excellent service… there's a vast difference between your service and that of some of your competitors!"
James, Maidstone

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